Householders who receive poor service from their telecoms provider are to get automatic compensation, the regulator Ofcom has announced.
From 2019 they will get £8 a day if a fault is not fixed, paid as a refund through their bill.
This is less than the £10 that was proposed when Ofcom began its consultation earlier this year.
Providers will also have to pay £5 a day if their broadband or landline is not working on the day it was promised.
If an engineer misses an appointment, they will have to give £25 in compensation.
Ofcom has estimated as many as 2.6 million people could benefit from the new rules.
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