20 September 2021 - We understand why recent media coverage of the UK energy market has many people worried. But we’d like to reassure all our customers that we’re continuing to operate as normal and are protected from the pricing volatility many other providers are currently experiencing.
It’s been well-documented that wholesale energy prices - the cost suppliers pay to buy energy - have risen to record levels in recent weeks. This has been compounded by Ofgem’s price cap - the upper limit at which suppliers can charge their customers for energy - which has meant a number of UK suppliers are no longer able to operate sustainably. In fact, some have stopped trading altogether.
However, UW is well-positioned to weather this storm and this means that as a UW customer, your service will continue. We can say this with real confidence for three key reasons:
Firstly, the structure of our wholesale energy agreement means that the cost of the energy we buy is protected against pricing volatility, both today and in the future.
Secondly, we’re more than just an energy provider. We have a unique multiservice offer that also spans broadband, mobile and insurance. This generates a number of different revenue streams and means we’re not solely reliant on energy.
And finally, we’ve always taken a long-term approach to pricing while still offering competitive tariffs to all our customers. We’ve spent the last 25 years building a stable and sustainable business, and we plan to be around for many years to come.
You’re in good hands with UW.