WhatsApp has published a new FAQ page to its website outlining its stances on user privacy in response to widespread backlash over an upcoming privacy policy update. The core issue relates to WhatsApp’s data-sharing procedures with Facebook, with many users concerned an updated privacy policy going into effect on February 8th will mandate sharing of sensitive profile information with WhatsApp’s parent company.
That isn’t true — the update has nothing to do with consumer chats or profile data, and instead the change is designed to outline how businesses who use WhatsApp for customer service may store logs of its chats on Facebook servers. That’s something the company feels it is required to disclose in its privacy policy, which it’s now doing after previewing the upcoming changes to business chats back in October.
But a wave of misinformation on social media, not helped by Facebook’s abysmal track record on privacy and its reputation for obfuscating changes to its various terms of service agreements, has resulted in a full-blown WhatsApp backlash that has users fleeing to competitors like Signal and Telegram.
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