If you didn’t know already, in 2023 the UK telephone network will be changing profoundly. This is the year that new sales of analogue (PSTN and ISDN) telephone services will end, and by 2025 they’ll be switched off altogether.
That means in the next two-to-four years your business will need to switch to an entirely different means of voice communication. You’ll no longer be able to rely on your traditional telephone line for making business calls.
From our own research we’ve found that nearly three-quarters of businesses use the phone for customer communications, so it’s clearly still an incredibly important tool. Yet despite its importance, most businesses are still unaware of the impending switch off.
And while there’s certainly no need to panic just yet, the sooner you’re aware of the coming change – and are able to plan for what’s to come – the better. In fact, this upheaval may actually present a number of business opportunities. As the switch-off approaches, you’ll have the opportunity to think about your business communications, and your connectivity.
Replacing your traditional telephony will be new VoIP (Voice over Internet Protocol) and cloud-based services. These services will rely on your internet connection rather than a traditional phone line, which means as a business you’ll need to consider whether the connectivity you have today is adequate for the future.
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