Monday, 8 January 2018

HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

In January 2018, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. 

The potentially affected batteries were shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 Notebook Computers and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations sold worldwide from December 2015 through December 2017.

Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorized Service Provider. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Customers should cease use of affected batteries immediately. As many of these batteries are internal to system and are not customer replaceable, HP is providing a BIOS update that will discharge the battery and disable future charging until the battery is replaced. HP customers affected by this program will be eligible to receive replacement battery services for each verified, affected battery at no cost.