Friday, 11 August 2017

Personal data belonging to up to 21,000 TalkTalk customers could have been used for scams and fraud


The Information Commissioner’s Office has fined TalkTalk Telecom Group PLC £100,000 after it failed to look after its customers’ data and risked it falling into the hands of scammers and fraudsters.

An ICO investigation found TalkTalk breached the Data Protection Act because it allowed staff to have access to large quantities of customers’ data. Its lack of adequate security measures left the data open to exploitation by rogue employees.

The breach came to light in September 2014 when TalkTalk started getting complaints from customers that they were receiving scam calls. Typically, the scammers pretended they were providing support for technical problems. They quoted customers’ addresses and TalkTalk account numbers.

The ICO launched an investigation into how customer details – names, addresses, phone numbers and account numbers - were compromised.

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