26 March 2019

Britons get 'bad deal' from broadband giants

Britons who get their broadband from the UK's biggest suppliers are the "most likely" to be getting a bad deal, reports Which?

The consumer group's latest broadband satisfaction survey places the big providers at the bottom of rankings for service.

Customers complained about slow speeds, poor value for money, connection dropouts and general service problems.

TalkTalk and Sky are the two firms at the bottom of the satisfaction survey.

The UK's four big providers, BT, Sky, TalkTalk and Virgin, supply 90% of the UK's net-using homes with broadband.

The Which? results put TalkTalk at the bottom of the table for customer satisfaction and say it "failed to score well in any category".

Which? figures suggest that TalkTalk customers are most likely to experience slow browsing speeds and connection dropouts. In a statement, TalkTalk said the results were "disappointing".

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