The quarterly report reveals the number of complaints made to Ofcom between October and December last year.
Complaints figures overall decreased slightly over this period and remain at all-time low levels.
Nearly all providers across all sectors reduced or maintained the same level of complaints from the previous quarter.
In summary, the data shows that:
Shell Energy generated the most broadband complaints, mainly driven by faults and service issues;
Alongside TalkTalk, Shell Energy was also the most complained-about landline provider;
Sky and EE attracted the fewest complaints for broadband and landline services;
EE, Sky Mobile, Tesco Mobile, iD Mobile and BT Mobile all generated the fewest pay-monthly mobile complaints;
Virgin Mobile and Vodafone were the most complained-about mobile operators; and
Sky also had the fewest complaints about pay-TV, with Virgin Media attracting the most.
No comments:
Post a Comment