The Which? survey asked around 4,000 members of the public to rate the customer services at up to three of 100 well-known brands.
This included how the companies made them feel, how helpful and knowledgeable their staff were, and how well they handled complaints.
After Ryanair the worst performers included Scottish Power, BT, TalkTalk and Virgin Media.
Words used to describe Scottish Power included "arrogant", while respondents said that BT's staff were "aloof" and that Virgin Media was "greedy".
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