01 July 2019

Text to switch: it's never been simpler to switch mobile network

Mobile customers will be able to leave their network by sending a simple, free text message from Monday 1st July 2019, under new Ofcom rules.

Currently if you want to switch mobile network and keep your phone number, you usually need to call your provider to ask for your porting authorisation code (PAC). This is the number you need to give to a new provider for the switching process to take place.

However, when calling their provider, customers can be frustrated by their unwanted attempts to persuade them to stay.

Our new ‘text-to-switch’ process makes it quicker and easier to leave your mobile company, by giving you more control over how much contact you have with your existing provider.

This is how it works:
To switch and keep your mobile number – text ‘PAC’ to 65075
To switch and get a new mobile number – text ‘STAC’ to 75075

So... Ready for better service & lower prices? 
Contact Donline to find out why the Utility Warehouse is a truly great provider.

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