Royal Mail says it is unable to send letters and parcels overseas following a "cyber-incident". The delivery firm is telling customers to stop sending items overseas while it tries to resolve the issue. Royal Mail said there were also minor delays to post coming into the UK, but domestic deliveries are unaffected.
It apologised and said its teams were "working around the clock to resolve this disruption" and would update customers when it had more information.
Royal Mail is understood to be calling it a "cyber-incident" rather than a cyber attack because it does not know what has caused the problem. Its computerised systems for sending letters and parcels abroad had been "severely disrupted", it said. "We immediately launched an investigation into the [cyber] incident and we are working with external experts,"
The National Cyber Security Centre, which is part of the UK's cyber intelligence agency GCHQ, is involved in trying to work out what has happened, alongside the National Crime Agency.
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