REUTERS: Australia's competition regulator on Monday sued Microsoft, accusing it of misleading millions of customers into paying higher prices for its Microsoft 365 software after bundling it with artificial intelligence tool Copilot.
The Australian Competition and Consumer Commission (ACCC) alleged that from October 2024, the technology giant misled about 2.7 million customers by suggesting they had to move to higher-priced Microsoft 365 personal and family plans that included Copilot.
After the integration of Copilot, the annual subscription price of the Microsoft 365 personal plan increased by 45% to A$159 ($103.32) and the price of the family plan increased by 29% to A$179, the ACCC said.
The regulator said Microsoft failed to clearly tell users that a cheaper “classic” plan without Copilot was still available.
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