Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers.
The “buy now, pay later” company’s use of AI to cut jobs came after the company has seen its valuation drop to $6.7 billion, despite peaking at $45.6 billion in 2021.
But now, Siemiatkowski has suggested that the AI job cuts have led to “lower quality” customer service and is backpedaling by vowing to hire more humans.
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