TalkTalk is set to cut hundreds of jobs in a sweeping effort to slash costs by £120m, as the debt-burdened broadband provider embarks on a radical restructure to restore its financial health.
In an update to investors last week, the company confirmed a “radical” overhaul, with initial redundancies already under consultation. Around 130 positions are set to go at its Salford-based consumer division, while further reductions at its wholesale arm—known internally as Platform X—are expected to push total job losses into the hundreds.
The cuts are anticipated to fall heavily on central head office roles after TalkTalk admitted that multiple business units and management layers had weighed down operating expenses. The company reported a workforce of 1,857 in February, two-thirds of whom were in administrative roles.
The redundancies form part of a wider cost-cutting agenda targeting more than £120m in savings, around 60% of which TalkTalk intends to achieve within the next 12 months. Alongside job losses, the cost reduction plan is expected to encompass the sale of non-core businesses, office closures, and tighter controls over marketing, travel, and catering budgets.
In addition, TalkTalk plans to automate more tasks, ramp up its use of artificial intelligence, and consider outsourcing and offshoring options to streamline operations.
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