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When should you be concerned about a NAS hard drive failing? Multiple factors are at play, so many might turn to various SMART (self-monitoring, analysis, and reporting technology) data. When it comes to how long the drive has been active, there are backup companies like Backblaze using hard drives that are nearly 8 years old. That may be why some customers have been panicked, confused, and/or angered to see their Western Digital NAS hard drive automatically given a warning label in Synology's DiskStation Manager (DSM) after they were powered on for three years. With no other factors considered for these automatic flags, Western Digital is accused of age-shaming drives to push people to buy new HDDs prematurely.
The practice's revelation is the last straw for some users. Western Digital already had a steep climb to win back NAS customers' trust after shipping NAS drives with SMR (shingled magnetic recording) instead of CMR (conventional magnetic recording). Now, some are saying they won't use or recommend the company's hard drives anymore.
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