Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adaptor shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adaptor Kit.
Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge. We encourage customers to exchange their wall plug adaptor using the process below.
Identifying your wall plug adaptor: Compare your adaptor to the images ABOVE. Affected three-prong wall plug adaptors are white, with no letters in the inside slot where it attaches to an Apple power adaptor. New adaptors are white with grey on the inside portion that attaches to the power adaptor. If you have one of the affected adaptors, please click HERE to find out how to participate with the exchange process.
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