Wednesday, 20 December 2017

Apple "It Just Works". It never did, and certainly doesn't now!

Apple: "It just works"

This is the phrase that Steve Jobs trotted out year after year to describe products or services that he was unveiling. The phrase expressed what Apple was all about -- selling technology that solved problems with a minimum of fuss and effort on the part of the owner.

Well, Steve is now long gone, and so it the ethos of "it just works."

2017 was a petty bad year for Apple software quality. Just over the past few weeks we seen both macOS and iOS hit by several high profile bugs. And what's worse is that the fixes that Apple pushed out -- in a rushed manner -- themselves caused problems.

A serious -- and very stupid -- root bug was uncovered in macOS
The patch that Apple pushed out for the root bug broke file sharing for some
Updating macOS to 10.13.1 after installing the root patch rolled back the root bug patch
iOS 11 was hit by a date bug that caused devices to crash when an app generated a notification, forcing Apple to prematurely release iOS 11.2
iOS 11.2 contained a HomeKit bug that broke remote access for shared users

And this is just a selection of the bugs that users have had to contend with over the past few weeks. And it's not just been limited to the past few weeks. I've written at length about how it feels like the quality of software coming out of Apple has deteriorated significantly in recent years.